Shipping Policy

Yaleppg is fully dedicated to packing and delivering your delicate glass cups and functional glassware in a secure, professional, and timely manner. We ship globally to ensure customers everywhere can enjoy our beautifully designed collections. Please carefully read our shipping terms below to understand our processing timelines, cost structures, and tracking procedures.

1. Processing Timelines All orders are standardly processed, verified, and safely packed within 1 to 3 business days (excluding weekends and official public holidays) after your payment is successfully confirmed. You will receive an automated electronic notification as soon as your order has left our fulfillment center and is in the custody of the logistics carrier. Please note that during major promotional periods or holiday seasons, processing times may experience minor delays.

2. Shipping Rates and Tiers We maintain a highly clear and consistent shipping fee structure, which is calculated as follows:

  • Standard Shipping: Applied to all orders with a total cart value ranging from $0.00 to $48.99. The flat fee for this service is $5.99.

  • Free Shipping: Automatically granted to all orders with a final subtotal of $49.00 and above, after any discounts or promotional codes are applied.

  • Expedited Shipping: For customers who require faster delivery, we offer a high-priority Expedited Shipping option for a flat rate of $8.99, which can be selected at checkout for any order size.

3. Customs, Duties, and International Delivery We offer international shipping to numerous countries around the world. Delivery timeframes vary significantly based on the country of destination and the specific carrier used. Please be aware that your shipment may be subject to local import duties, customs tariffs, or value-added taxes once the package arrives in your destination country. Yaleppg has no control over these government-mandated fees and is not responsible for covering them; all such charges are the sole legal responsibility of the recipient.

4. Tracking Your Shipment Every package we ship includes comprehensive end-to-end tracking. Your shipping confirmation email will contain a tracking number and a direct tracking link. If you experience any issues tracking your package or if it has not arrived within the estimated delivery window, please contact us for immediate assistance at service@yaleppg.com.